Implementing Cisco Collaboration Applications (CAPPS) 1.0

Course description

Integrating Cisco Unified Communications Applications (CAPPS) v1.0 is a five-day course that prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager.

Course outlines :

Introduction to Voice Mail

• Voice Mail Integration Overview
• General Requirements for Voice-Mail Integration

Cisco Unity Connection in a Cisco Unified Communications Manager Environment

• Integrating with Cisco Unified Communications Manager
• Configuring the Cisco Unity Connection System
• Using Cisco Unity Connection Partitions and Search Spaces
• Implementing Cisco Unity Connection Call Management
• Configuring Cisco Unity Connection Users
• Monitoring and Troubleshooting Cisco Unity Connection

Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment

• Understanding Cisco Unity Express
• Cisco Unity Express Integration with Cisco Unified Communications Manager Express
• Configuring the Cisco Unity Express System
• Configuring Cisco Unity Express Users
• Understanding Cisco Unity Express AutoAttendant
• Troubleshooting Cisco Unity Express

Voice Profile for Internet Mail Implementation

• Understanding VPIM
• Implementing VPIM in Cisco Unity Connection
• Implementing VPIM in Cisco Unity Express

Cisco Unified Presence Implementation

• Understanding Cisco Unified Presence
• Understanding Cisco Unified Presence Components and Communication Flows
• Integrating Cisco Unified Presence
• Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
• Verifying and Troubleshooting Tools for Cisco Unified Presence Components