Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) 1.0

Course description

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

Course outlines :

Introduction to Troubleshooting Cisco Unified Communications Solutions

• Identifying Cisco Collaboration Deployments
• Using Troubleshooting Methodology
• Using Troubleshooting and Monitoring Tools

Cisco Unified Communications Manager Troubleshooting

• Troubleshooting Common Gateway and Endpoint Registration Issues
• Troubleshooting Cisco Unified Communications Manager Availability Issues
• Troubleshooting Database Replication Issues
• Troubleshooting LDAP Integration Issues

Cisco VCS Troubleshooting

• Troubleshooting Endpoint Registration Issues
• Troubleshooting Cisco VCS Contril and Cisco VCS Expressway Availability Issues
• Troubleshooting Database Replication Issues
• Troubleshooting LDAP Integration Issues

Call Setup Issues

• Describing Call Setup Issues and Causes
• Troubleshooting On-Net Single-Site Calling Issues
• Troubleshooting On-Net Multisite Calling Issues
• Troubleshooting Off-Net Calling Issues

ILS and GDPR Issues

• Troubleshooting ILS and GDPR

Cisco Unified Communications Manager Mobility Issues

• Troubleshooting Device Mobility Issues
• Troubleshooting Cisco Extension Mobility Issues
• Troubleshooting Cisco Unified Mobility Issues

Cisco Telepresence Management Suite Issues

• Troubleshooting Cisco TMS Issues

Voice Quality and Media Resources Issues

• Troubleshooting MTP Issues
• Troubleshooting Transcoder Issues
• Troublshooting Audio and Video Conferencing Issues
• Troubleshooting Audio and Video Quality Issues