ITIL

What is ITIL Foundation?

The ITIL foundation certificate is the entry level qualification that proves you have a grounding in all key areas, concepts and terminology used in the ITIL® service lifecycle. This includes links between the various lifecycle stages, processes used and their contribution to service management practices.

Why you need to learn ITIL Foundation

ITIL (IT Infrastructure Library^®) is the only consistent and comprehensive documentation of best practice for IT Service Management. It’s used by thousands of organisations around the world.

You’ll pass this ITIL Foundation 2011 certification course 33% faster than traditional training. Plus the course is delivered by ITIL consultants – experts who work with ITIL on a daily basis. Your training consultant will help you:

• Increase customer satisfaction
• Improve service availability and turnaround times
• Improve time-to-market for your products