ISO/IEC 20000 Management Systems Certification

ISO/IEC 20000 – IT Service Management Systems Certification

ISO/IEC 20000 is a Service Management Systems (SMS) standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Most importantly, ISO/IEC 20000 certification validates that a company can continuously improve the delivery of their IT services.

By obtaining ISO/IEC 20000 certification, you will enable your company to have reliable, effective, consistent and continually improved IT services.

Benefits of ISO/IEC 20000 certification to your organization:

• Globally recognized Certification
• Decrease in number of incidents and enhancement of incident management
• Increased customer satisfaction with quality service delivery
• Better comprehension of responsibilities and business targets
• Ability to manage and protect the organization, assets, stakeholders and management
• Improving organization reliability
• Improvement of response times with minimal disruptions to IT service
• Attaining financial savings by efficiently managing costs
• Ensured continual improvement
• Boosting awareness towards legislative and regulatory acquiescence

Benefits of ISO/IEC 20000 certification to your customers:

• Insures food safety
• IT service delivery on time
• Less IT related incidents and vulnerabilities
• Increased credibility and trust

ISO/IEC 20000 certification (also known as “registration”) is a third-party audit performed by a certification body such as PECB who, upon verification that an organization is in compliance with the requirements of ISO/IEC 20000, will issue an ISO/IEC 20000 certificate. This certification is then maintained through regularly scheduled annual surveillance audits by the registrar, with re-certification performed on a triennial basis.